Cancellation by the Traveler:
- Cancelation 7 days or less prior departure date is 100% non-refundable (accommodation, activities, transportation, guide fees)
- A traveler may cancel their booking by notifying HQ- Gateway, where applicable. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel isreceived by HQ-Gateway and are expressed hereinafter as a percentage of the total price paid for the cancelled trip.
- Cancellation received after first payment date September 20th, 80% of the first deposit shall be refunded by HQ-Gateway to the traveler in accordance with the terms here of, the remainder of the 20% payments made by the Client to HQ-Gateway in respect of the cancelled trip shall be held by HQ Gateway.
- Cancellation received after second payment date October 20th, 60% of the first deposit shall be refunded by HQ-Gateway to the traveler in accordance with the terms here of, the remainder of the 20% payments made by the Client to HQ-Gateway in respect of the cancelled trip shall be held by HQ Gateway.
- Customized trips may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.